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Partner (Referral) Agreement

Last updated: 17 October 2026, version 1.0

Online agreement, accepted by checkbox at partner signup, or by email confirmation where no checkbox is shown.

Us: Andrés Martínez Gómez, trading as Frontdesk Agents, Avda. de la Fama, 19, 30008 Murcia, Spain, hello@frontdeskagentshq.com ("we", "us"). Partner: the business named in the partner signup form ("you"). This agreement is for businesses only, not consumers.

Acceptance checkbox (unticked by default): ☐ I agree to the Frontdesk Agents Partner Agreement on behalf of the business named above and confirm I'm authorised to do so.

Where no checkbox is shown, you accept by confirming by email that you agree on behalf of your business. We keep a record of acceptance (timestamp, IP address or acceptance email, account, version).

1. Appointment

You may refer dental and aesthetic clinics to Frontdesk Agents using your unique referral link or code. This is non-exclusive. You are an independent contractor, not our agent, employee or partner in law, and you may not make any contract, promise or commitment on our behalf. Clinics contract with us directly by accepting our Pilot Terms, Terms of Service, Refund Policy and DPA (Pilot Terms, Terms of Service, Refund Policy, DPA). This agreement covers referrals only. If you want to resell the service under your own brand, that is our reseller (white-label) tier, available only under the separate White-Label Reseller Agreement (setup USD 750 for 1 client / USD 1,500 for 3 clients, plus USD 197 per client per month, plus applicable taxes). A clinic you resell to under that agreement isn't a referral and earns no commission (see 4.6).

2. Eligible territories and clinics

You may refer clinics only in markets where we sell; currently not clinics in the United States or its territories, the United Arab Emirates or Canada, and not Canada or the EU for outreach until we confirm in writing. Clinics already in our pipeline or customer base, your own clinics, and self-referrals don't qualify.

3. Attribution

A referral is attributed to you if the clinic completes checkout within 90 days of first clicking your link, or enters your code at checkout. The first valid referral wins. Our referral and payment records are the record; you may request a statement, and we'll review disputes in good faith within 15 business days.

4. Commission and payouts

4.1 Commission: 20% of Collected Revenue from each referred clinic for 12 months from that clinic's first payment (including the pilot fee).

4.2 Collected Revenue = amounts we actually receive from the clinic for our services, net of refunds (including pilot guarantee refunds), chargebacks, credits, and VAT/GST/sales or other taxes, and excluding pass-through or third-party charges. No commission on unpaid invoices.

4.3 Refunds and chargebacks: no commission is earned on any amount that is refunded or charged back. If commission was already paid on such an amount, we deduct it from your future payouts.

4.4 Payout: monthly, by Wise or bank transfer, for clinic payments that cleared in our account at least 30 days before the payout date. Commission is calculated in USD. You bear your own transfer and currency-conversion fees, which may be deducted from the payout.

4.5 Payout details, invoices and tax: commission is stated exclusive of any VAT/GST you are required to charge. You're responsible for your own taxes. You must give us valid payout details and tax details (legal name, country, tax/VAT ID where you have one) and, where the law requires it, a valid invoice; we hold payouts (without forfeiting them) until we have these. We may deduct withholding tax where the law requires it.

4.6 Resold clinics: clinics you serve under the White-Label Reseller Agreement are not referrals and earn no commission.

4.7 We may change the commission rate for future referrals with 30 days' notice; commission on clinics already referred continues on the terms in force when they were referred.

5. Marketing rules

You must: - (a) Disclose the commercial relationship clearly and up front in all promotional content, e.g. "Ad: I'm a Frontdesk Agents partner and earn a commission if you sign up through my link". Follow the UK CAP Code/ASA guidance and other applicable advertising rules. - (b) Make only accurate claims using our approved materials. Do not promise results, revenue or booking numbers. Describe the guarantee only as: "Full refund of the pilot fee if fewer than 5 bookings, provided at least 50 inbound conversations were routed to the agent during the pilot. Conditions apply; see the Refund Policy." No other guarantees, discounts or terms. - (c) Make no health claims, and don't imply the service gives medical advice, triage or emergency handling, is "HIPAA compliant", or is available in the US. - (d) Follow our outreach rules and anti-spam law (e.g. UK PECR, Australia Spam Act 2003): identify yourself, include a working opt-out, honour opt-outs promptly, keep a suppression list. No spam, no cold WhatsApp/SMS, no purchased lists, no cold outreach to Canada or the EU. - (e) Not bid on our brand ("Frontdesk Agents", "frontdeskagentshq" or misspellings) in paid search. Don't register confusingly similar domains or social handles, or present yourself as Frontdesk Agents. - (f) Not use fake reviews or testimonials, and not use our logos, case studies or testimonials without written approval. - (g) Comply with anti-bribery law (including the UK Bribery Act 2010): don't offer or pay any bribe, kickback or improper inducement to anyone, including clinic staff, to obtain a referral. Disclose any referral fee to the clinic where required.

We may review your materials and ask you to change or remove them. You must comply within 2 business days.

6. Data protection

You must not request, receive or process patient data in connection with this agreement. Each party is an independent controller of the business contact and referral data it handles, and must comply with applicable data protection law. That includes having a lawful basis to pass a clinic's contact details to us and giving any required notices. We share only limited referral status information (clinic name, status, collected revenue) with you. Any reseller or implementation role that involves access to clinic accounts or patient data is governed only by the White-Label Reseller Agreement (including its sub-processing terms), not by this agreement.

7. Confidentiality

Keep our non-public information (pricing plans, roadmaps, referral reports) confidential, and use it only for this agreement.

8. Liability and indemnity

8.1 You indemnify us against claims, fines and losses arising from your breach of sections 5 or 6, or from your unlawful marketing.

8.2 Except for that indemnity, fraud, or liability that can't be limited by law, neither party is liable for indirect or consequential loss or lost profits. Our total liability is limited to the commission paid or payable to you in the 12 months before the claim.

9. Term and termination

9.1 Either party may terminate on 30 days' written notice (email is enough).

9.2 We may terminate immediately if you breach section 5, 6 or 7, act fraudulently (e.g. self-referrals, cookie stuffing), or damage our reputation. In that case, unpaid commission connected with the breach is forfeited.

9.3 After termination without your breach, commission continues for already-referred clinics for the rest of their 12-month period. Sections 4.3, 6, 7, 8 and 10 survive.

10. General

Questions: hello@frontdeskagentshq.com · Terms · Pilot agreement · Refund · Privacy · DPA · Partner agreement · White-label reseller agreement · Imprint