An AI front desk for dental clinics across Australia and New Zealand
Every chair is full, the front desk is checking someone in, and the phone keeps ringing. Frontdesk Agents picks up your clinic's WhatsApp and website chat, and answers the phone on the pilot and Upgrade plans. It introduces itself as an AI, books from your calendar, takes a message when it can't help, and your team gets a brief written summary.
Set to your clinic's local time
Australia runs on several time zones, and only some states and territories change their clocks for daylight saving: Queensland, Western Australia and the Northern Territory don't. New Zealand is ahead of the eastern states. During setup we enter your opening hours in your clinic's own time zone, so "after hours" means after your hours, whether you're in Perth, Brisbane, Hobart or Christchurch.
When someone rings in pain after hours
You write the message. Typical choices are your own emergency appointments, your on-call dentist, or a 24-hour nurse advice line (healthdirect in Australia, Healthline in New Zealand). For a life-threatening emergency it tells the caller to hang up and ring 000 in Australia or 111 in New Zealand. It never asks about symptoms or suggests what might be wrong.
Questions it answers in your words, and only yours
- Health-fund and gap questions: the explanation your clinic gives it, never a figure for what a fund will pay
- The Child Dental Benefits Schedule (Australia) and ACC cover for dental injuries, for example from an accident or sport (New Zealand): your wording only; it never confirms anyone's eligibility or cover
- Parking, public transport, wheelchair access and what to bring to a first visit
- Bookings for new patients, existing patients ringing to book their own check-up and clean, and moving an appointment
Handing back to your team
- Prefer a person? Patients can ask for one, and it takes a message so your team can call them back. On WhatsApp or web chat it can give the clinic's number instead.
- Anything clinical, a complaint, or a request it isn't sure about becomes a message for your team, not a guess.
Hear it first
Velloran Aesthetics · Sample clinic (fictional)
Pilot
US$500 30-day pilot (plus applicable taxes). Full refund of the pilot fee if fewer than 5 booked appointments, provided at least 50 inbound conversations are routed to the agent during the pilot (if fewer, the target is reduced pro rata). Then Base US$497/month (WhatsApp and web chat) or Upgrade US$1,497/month (adds voice). We estimate go-live about 7 days after onboarding; full refund if not live within 30 days. Terms.
Questions
Can it check CDBS eligibility or a health-fund rebate?
No. It explains what your clinic has told it to say and takes the patient's name and number (not details of the injury) so your team can follow up. Your team confirms eligibility.
We're in Queensland. Will after-hours wording switch at the right time?
We set it up with your clinic's own time zone and opening hours, so other states' daylight-saving changes don't move your hours.
Does it tell people it's an AI?
Yes, at the start of every call and chat.
Which calendar does it book into?
During pilot setup we connect your Google Calendar or Calendly.
Which languages does it speak?
English and Spanish.
Are calls recorded?
Not by default. If your clinic turns on call recording, the greeting also says the call may be recorded.
How long until it's live?
Our estimate is about 7 days from receiving your access and clinic details. If it isn't live within 30 days of you paying, we refund you in full.
How is patient information handled?
It's set out in our Privacy Policy.
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